A new report says 58 per cent of Australians express trust in public services.

The 2023-24 Survey of Trust in Australian Public Services shows stable trust levels for the third consecutive year.

The survey, conducted by the Australian Public Service Commission and spanning over 11,000 responses, highlights Australians’ overall satisfaction with government service delivery. 

Trust in services directly used by individuals remains high at 71 per cent, with 77 per cent of respondents satisfied with the outcomes of their interactions. 

Assistant Minister to the Prime Minister and Public Service, Patrick Gorman, has welcomed the findings.

“Each public servant has a role to play in helping create trust and integrity in the service,” he said. 

The report also connects these results with a broader rise in institutional trust. 

According to the OECD Trust in Public Institutions survey, Australians’ trust in the federal government rose significantly, from 38 per cent in 2021 to 46 per cent in 2023. 

This government says this improvement aligns with its focus on integrity-driven reforms.

The survey uncovered subtle variations in public trust. 

Women and regional Australians reported lower levels of trust than men and metropolitan residents, a trend consistent with previous years. 

Despite these differences, satisfaction with the process and outcomes of public service delivery remained robust across demographics.

Among the most trusted government services were the Department of Foreign Affairs and Trade, Medicare, and the Pharmaceutical Benefits Scheme. 

These services, along with the Australian Electoral Commission, were also recognised for providing accurate information and respectful interactions with staff, key factors in maintaining public confidence.

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