Director Technology & Service Delivery

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

• Global Role
• Sydney Based – Hybrid work arrangements

The Director, Technology and Service Delivery leads IT service delivery, ensuring reliable, secure, and efficient application support and deployment. The role involves managing stakeholder relationships, supplier partnerships, and contracts to align IT services with business goals. Operating strategically, the Director drives decision-making and fosters continuous improvement in IT services and operations.

Some of the accountabilities include

• Applications Support: Ensures smooth operations of critical systems, minimizing downtime and maintaining high service standards.
• Release and Deployment: Manages seamless updates with minimal disruption, adhering to best practices and mitigating risks.
• Stakeholder Management: Builds trust and aligns IT services with business goals through proactive communication and issue resolution.
• Supplier Management: Ensures supplier compliance, negotiates contracts, and monitors performance to deliver value.
• Service Delivery: Maintains high-quality IT services by defining SLAs, tracking performance, and driving improvements.
• Configuration Management: Tracks IT assets and ensures system reliability through controlled configuration processes.
• Contract Management: Oversees IT contracts, ensuring compliance, value, and effective service delivery.
• Team Leadership: Promotes quality, safety, and leadership development to meet business objectives.
• Financial Accountability: Manage application costs, including budgeting, forecasting, and cost optimization for software licensing and associated expenses.

Skills required

• Extensive senior IT management experience overseeing technology and service delivery.
• Experience with SAP and a wide range of enterprise applications.
• Expertise in applications support, release management, and stakeholder relationship management.
• Strong communication, negotiation, and interpersonal skills.
• Proven proficiency in supplier and contract management, with experience managing large-scale IT projects.
• Excellent analytical and problem-solving skills, particularly in service level and configuration management.
• Deep understanding of organizational processes and the role of IT in supporting business operations.
• Certifications such as ITIL or PMP.
• Strong leadership and team management abilities, including experience with cross-functional teams.
• Experience in highly regulated industries such as medical devices, pharmaceuticals, or FMCG, will be highly regarded
• Proven ability to work in large-scale organizations.

For more information please contact Ralph on rhitti@cochlear.com

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.