Executive Manager - Practice Excellence, Domestic and Family Violence

Executive Manager - Practice Excellence, Domestic and Family Violence

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

The Executive Manager Practice Excellence, Domestic and Family Violence will be responsible for specific projects and quality improvement activities to support accreditation, requirements of contractual service agreements and our service expansion initiatives.

SALARY: $140,000 + Super + Salary Packaging benefits
CONTRACT TYPE: Permanent Ongoing

KEY RESPONSIBILITIES

Professional practice

• Provide authoritative best practice advice and guidance to staff, based on evidence and, where applicable, professional standards
• Provide complex client case/conditions consultations and support
• Facilitate Complex Case Panel sessions, professional supervision and training
• Ensure the Quality Framework, Practice Manual, systems and processes within Safe Steps are up to date and fit for purpose
• Monitor SLA’s, KPI’s and other metrics as a way of measuring service quality
• Support the development of evidence-based models/programs/research for new/modified services
• Participate in accreditation readiness activities

Quality and Service Improvement

• Ensure that Quality and Practice Frameworks reflect best practice and are fit for purpose across Safe Steps
• Drive a culture of continuous quality improvement and lead activities to improve service quality and client experience

Supervision, Training and Professional Development

• Develop, enable and facilitate a professional supervision model across Safe Steps
• Drive service-related training and professional development
• Support student internships and placements

Other

• Perform other duties consistent with the position where required and/or requested by management from time to time, especially specific projects aligned to SLA’s, research, grant funding and/or changes in legislation/regulation.
• Implement strategies to ensure a welcoming and safe environment for all clients and staff, including those from the LGBTIQ+ community, CALD, Aboriginal and Torres Strait Islander and people with disabilities.
• Engage in continuous quality improvement (CQI) to enhance service delivery and governance, ensuring inclusivity and equity.
• Collaborate with services to provide comprehensive support for the LGBTIQ+, CALD, Aboriginal and Torres Strait Islander and Disabilities Communities. Complete mandatory and other training as required.
• Complete mandatory and other training as required.
• Adhere to all organisational policies and procedures, including all workplace health and safety measures.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note:

• Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.
• Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
• Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.